Some places give you 'chocolates' just to make you forget your rights! - Customer Service Agent Foundever Employee Review

1.0
Mar 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Speechless to be honest .

Cons

That is the reality of Foundever Call Center... the facade is 'chocolate,' but behind the scenes, it’s all 'nepotism.' Success here isn’t about hard work; it’s about privilege and 'who you know.' When promotions depend on personal relationships with Operation Managers, you aren't in a workplace—you’re in a vicious cycle of injustice. The Bitter Reality: Double Standards: Managers who used to break rules (like phones on the floor) are the first to report employees for the same thing, even after shift hours. The "Speak Up" Trap: If you try to improve the workplace, you get 'Flagged' and your growth is frozen for a year. Silence on Harassment: Turning a blind eye to a harasser for a month just to protect the 'Company Image' is unforgivable. Management Abuse: Managers screaming at employees during Maghrib prayer, forbidding them from breaking their fast at their stations—a total lack of human respect. Toxic Environment (Physical & Mental): The hygiene is at an all-time low. Restrooms and stations are filthy. To save money, they turn off the AC, leaving the floor hot, crowded, and with a terrible smell. It’s a place that cares about its public image more than its people. They push incompetent "relatives" into management roles, then force them to resign when they fail, instead of admitting the initial mistake

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2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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