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      Foundever

      Engaged Employer

      Foundever reviews

      Not The Best, Not The Worst - Customer Service Representative (CSR) Foundever Employee Review

      2.0
      Mar 18, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Paid more than anyone else - Easy job to get into the flow of - Leaders who are willing to work with you - Site often did little events for us to keep morale up

      Cons

      - Getting Accommodations is the equivalent of pulling teeth - Not for those who are easily offended or sensitive - 0 Job security, which is the reason for the turnover rate - They will fire you for being absent due to chronic illness - They will fire you over smaller things as well, such as forgetting to pay for a $2 snack

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      Foundever Response
      1mo
      Thank you for sharing your experience and perspective. I’m glad to hear pay, leadership support, and team morale efforts were positive aspects of your time with Foundever. I understand workplace experiences can vary, and feedback regarding accommodations, attendance processes, and job stability is important as teams continue working to improve the employee experience. Foundever encourages associates to share concerns and feedback through the MAX annual survey and People Services so situations can be reviewed appropriately. Additional feedback can also be shared directly at peopleservices@foundever.com. Thank you again for taking the time to leave a review. Jasmin at Foundever

      Explore other reviews about Foundever

      5.0
      May 29, 2026
      Financial representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      7 week training to get a person ready to go into production.

      Cons

      Work hours depends on clients needs. So hours may vary.

      2.0
      Jun 10, 2026
      Account resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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