Bad Company - Worst ever - Customer Service Foundever Employee Review

1.0
Apr 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work team and colegaus

Cons

I am, an Italian employee who has been working at this company (Lisbon) for several years. While my team is good, the company itself is extremely unprofessional, especially in the HR department and client management. There are constant payment errors, zero communication, and employees are left completely ignored when problems arise. A clear example: Everything is documented, with photos sent to HR via email. On May 1st, the client required us to work. We showed up, but all our work tools were disabled and unusable. After one hour, we were told to go home due to “technical issues.” We should have been paid for the full day. We were never paid. I sent multiple emails to HR and never received a single reply. This shows exactly how Foundever treats its employees: no accountability, no respect, and no payment when the company fails. On top of that, there are endless salary mistakes. The pay is already below average and not enough to live decently in Lisbon. Absolutely not recommended.

Explore other reviews about Foundever

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

See reviews by: Helpful|Rating|Date|All