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      Foundever

      Engaged Employer

      Foundever reviews

      Response to my reviews response - Anonymous employee Foundever Employee Review

      1.0
      Jul 5, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home meeting people from all over the country

      Cons

      So many. You say that you have surveys for employees to express complaints and concerns, they are not confidential. It's not the trainers fault that the method of training they are given is not efficient. Nor would you want to cause anyone to lose their job. People are not machines. Taking call after call after call is insane. You can't expect that as well as good service. Just because you want to pay as little of our salary as possible. Then you throw out time card fraud if too much time is not spent in the ready position. WORD TO THE WISE:HR is not your friend. They are there to minimize liability to executives and the company, not to help you with any issues. Don't be fooled into thinking ANYTHING is confidential, because it's not.

      avatar
      Foundever Response
      2y
      Thanks for your candid review. Working from home and meeting people all over the country (and even the world) are great benefits. Call center work can be particularly demanding, especially during peak seasons. We offer extensive training on how to work with those challenges, and education benefits which creates an atmosphere for room to grow. We conduct an annual survey to make sure that the associates voices are heard and to match or exceed the benefits that are important to Foundever employees. Although the lack of confidentially can be challenging, it is important to know the items to improve on specifically for certain roles. In my personal experience HR has been very helpful, and I would encourage you to chat or call for any issues. The email is na.hr@foundever.com or call (866)430-0052. Jasmin at Foundever

      Explore other reviews about Foundever

      5.0
      May 29, 2026
      Financial representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      7 week training to get a person ready to go into production.

      Cons

      Work hours depends on clients needs. So hours may vary.

      2.0
      Jun 10, 2026
      Account resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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