Pros
Only one pro - the team members are really good and honest
Cons
Cons -The Line managers are the Puppet of the Associate, she lets them do her dirty work whilst pretending to be kind to everyone. -The micro-management is next level- call centres don't have anything on this place -Lets talk about work, outdated systems, no help -Management actively tells agents not to help each other -if you plan on wearing smartwatches then forget it, only line managers and above positions can wear it - The training is inadequate and you'll be on your toes everyday -if you're on a temp contract, you can work the whole day and then get a call on the way home to say your services are no longer required. -if someone leaves, or hands in their notice, the management ignores them like they never existed no matter how long they have been with the business. -You go 1 min over on your break, the associate will ask the analyst (your line manager) to explain why and may get you written up if you sign in 1 min late