Avoid like plague - Customer Service Representative (CSR) HCLTech Employee Review

1.0
Oct 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Anyone can get hired, no skills, education or basic manners needed. Get a few months of experience and move on to avoid depression.

Cons

Everything else. Company was focused on cutting costs, cannot afford to hire employees who care, does not invest in staff development or equipment, pay was below market rate, most departments were outsourced to a different continent, which makes getting responses in a timely manner impossible.

Explore other reviews about HCLTech

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

good environment with good training

Cons

i don't see any cons , bcz its best

3.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Data Center Exposure Free lunch in cafeteria at Mesa location Can have a lot of downtime Not aggressively tracking you on everything Job is not difficult

Cons

no free lunch for other locations in valley Pay could be better Only contracted to work with the data center company, HCLTech could potentially lose the contract not directly employed by data center company. No benefits if working through an agency, only paid holidays if direct HCL. Management is a bit scattered.

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