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      Hilton

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      Technology-challenged - Reservation Sales Agent Hilton Employee Review

      3.0
      May 21, 2018
      Reservation sales agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome benefits, a wealth of support, tools and infomation to do your job, build-your-own-schedule

      Cons

      Reservation system (ICJ) is for the birds. It crashes at point of confirmation deeming repeat of information (stay dates, amenitities, credit card), need to integrate other department's system (guest services, front desk) instead of having to connect to them for information to service guest.

      avatar
      Hilton Response
      8y
      Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.

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      5.0
      Apr 27, 2026
      Food and beverage attendant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good managers and employees, Hilton family pricing

      Cons

      Very slow location in Houston

      3.0
      Jun 5, 2026
      Security officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

      Cons

      I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

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