Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Hilton

      Engaged Employer

      Hilton reviews

      You never know who you'll talk to next. - Guest Service Representative Hilton Employee Review

      3.0
      Jan 8, 2014
      Guest service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work is relatively easy, and the people you work with are great. Lots of free time to do what you like on a computer, great occupation for someone going to school.

      Cons

      Poor management. Awful customers. Rarely is anyone truly backed for the decisions they make on the spot when it comes to a tough customer, even if dealt with by-the-book. There is always someone saying,"Well, you should've told them..."

      Explore other reviews about Hilton

      5.0
      Mar 18, 2026
      Senior manager - data governance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work/life balance, and great benefits

      Cons

      Can be slow to adapt to new processes

      3.0
      Jun 5, 2026
      Security officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

      Cons

      I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Hilton jobs | Hilton salaries | Hilton benefits | Hilton interviews | Hilton conversations
      Hilton reviewsHilton Guest Service Representative reviewsHilton review