Hilton Worldwide/HRCC work-at-home reservations sales specialist - HRCC Reservation Sales Specialist Hilton Employee Review

4.0
Dec 4, 2014
Recommend
CEO approval
Business Outlook

Pros

Positive, respectful work environment. Well-planned, effective training program. Flexible scheduling that lets me pick my days off. Good discounts and free hotels after training. No commute allows me to keep more of the paycheck.

Cons

Low hourly rate. Tough to make all the metrics for potential bonuses, and Hilton network issues negatively impact these metrics. At times system and network connection issues make it tough to do the job, and they are fairly regular occurrences. These are the only truly negative issues of consequence I have experienced, so far.

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5.0
Feb 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good compensation and hours, friendly managers

Cons

a little bit disorganized and rude customers

3.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

Cons

I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

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