Relocate to advance in the company. - Anonymous employee Hilton Employee Review

3.0
Aug 11, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Clean and organized work place, friendly team members, discount hotel rates (for employees, friends, and family), PTO, free lunch, free parking, and free dry cleaning for uniforms. There were sometimes special events and meals, a big holiday party for everyone, and on rare occasions raffles and prizes. Great for out-of-country interns (they are not called interns but the term has slipped my mind, they start right out of school and only work 1 year per location and then move to a different country); they would get picked up from the airport in the hotel's audi, given a hotel room until they found an apartment, and also an allowance for food while they were at the hotel. They also had the best treatment from management and human resources, and they get better titles without the responsibilities.

Cons

High turn-over rate. I witnessed 2 great assistant managers and various great employees leave due to lack of advancement. Positions were available for promotions from within, but the company would hand the responsibility of these open positions to current employees which they accomplished with excellence, and instead of promoting equally qualified employees from within the hotel they would later hire from the outside and have the current employees train their new bosses. There was also a strict "heels only" rule implemented for the women working front desk, there are no chairs/stools in at the front desk area and you would have to be your entire shift standing in heels (which the customers could not even see due to the desk). Sporadic schedules. Aside from the overnight staff, all other employees would alternate from the morning and evening on a day to day basis. Each week was different and sometimes employees would be scheduled to close one night and then open the following very following morning.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Super friendly, flexible hours, good management

Cons

On your feet for hours, miscellaneous tasks at times

2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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