Great benefits vs poor income - Server Hilton Employee Review

2.0
Jul 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Their health insurance benefits are awesome. Union protection.

Cons

Management has very poor communication. Their new Topgolf swing suite has so far been a bumpy ride with very little business, and the restaurant has been very slow. This is the least amount of money I’ve made in tips at any restaurant. Unfortunately, due to the seniority structure set in stone by the union, as a new server or bartender you will not have any say in the shifts you work, nor can you take time off. Another unfortunate aspect is that because the union does provide protections for employees, it also emboldens bad behavior. There is a overall sense of “every man for himself”, particularly amongst the senior employees. Lastly, the tips you will make will likely be very poor until you have some seniority, and that can take at least six months to a year, depending on the amount of employee turnover during that time.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Super friendly, flexible hours, good management

Cons

On your feet for hours, miscellaneous tasks at times

2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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