Big Talk - Anonymous employee Intuit Employee Review

2.0
Jan 4, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Salary on the high side Excellent benefits and perks Good work/life balance Flexibility to work remotely on some teams Great access to users for research and testing

Cons

* Lots and lots of talk about innovation. Little actual product innovation encouraged or completed. * Endless management shuffling and annual "surprise" layoffs. * Each new manager feels the need to "put their stamp" on orgs, leading to priorities that shift on a quarterly basis, which then leads to projects being abandoned and tons of make-work. * Emphasis on flash over substance--expect to revise "first time use" experiences over and over again while ignoring the way customers actually use the product or improvements to user experience deeper in product. * Expect to spend more than 50% of your day in meetings, even as an individual contributor. * Trend-follower rather than trend-setter. You'll find managers chasing the vision statements and context-free metrics of the most recent successful Internet company, without any thoughtful analysis about whether the model could work for Intuit products. * Tools and processes are a huge snarled mess that no one's brave enough to untangle.

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3.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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