Service and Support Representative - Service & Support Representative Intuit Employee Review

3.0
Dec 11, 2014
Recommend
CEO approval
Business Outlook

Pros

Great Benefits, steady schedule, and a lot of great people. PTO only grows, the longer you've been here and everyone beyond the direct customer interaction has a lot of passion.

Cons

Leadership is rarely clear on what the overall plan for people in the lower level. It is very difficult to grow in the company and a lot of hard work is overlooked. Many of the lower end representatives put little to no effort into their work, which is very frustrating.

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5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to work and grow your career. When you take self initiative, the opportunity to grow is in abundance.

Cons

There are no cons. If there is any gaps in expectations, you will have an opportunity to learn and grow.

3.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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