Best place to work ever. - Customer Service Representative (CSR) Intuit Employee Review

5.0
Aug 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Awesome culture. Fantastic benefits. Excellent people. The best thing? Morals. Every company says something to the effect of "We love our employees. We want the best for our customers. Always be true, compassionate and honest" But you know in the real world very few companies adhere to this. They say one thing but do another. Not Intuit. Integrity without compromise is a core pillar at Intuit and they enforce and abide by this tenet. I've never worked anywhere better and I never will.

Cons

ThEy OnLy GiVe uS UbEr EaT cReDiTs SeVeRaL TiMeS a YeAr InStEaD oF DailY. But on the real: Communication between departments is not always the best in my business unit. Developers are making a change to the software? We will likely not know until our customers are reporting it. New feature in the software? We will know the bare minimum but very little details until its been live for several months. The initial training is fantastic. UDAS has truly changed how I approach ANY problem in life. (If I get nothing else from Intuit I'm glad I got that) . However we very rarely get additional training to shore up weaknesses or refine things.

Explore other reviews about Intuit

5.0
Jun 26, 2026
Anonymous intern
Recommend
CEO approval
Business Outlook

Pros

Great place to work super exciting

Cons

Nothin bad to say about them

3.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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