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      Intuit

      Engaged Employer

      Intuit reviews

      Certain teams have lost sight of the customer for the sake of timelines. - Softwareengineer2 Intuit Employee Review

      3.0
      Nov 19, 2023
      Softwareengineer2
      Recommend
      CEO approval
      Business Outlook

      Pros

      * Decent work/life balance * Good Benefits

      Cons

      * "Customer Obsession" has become mostly just hot air. Decisions are made based on a product we "need" to get out based on the word of a VP 5 levels above us, regardless of the quality and impact on tech debt. * Back end teams are so disconnected from front end that it becomes almost impossible to resolve back end gaps. * Obsession with modernizing means 3 separate back end architectures that do the same things but all have feature gaps due to a lack of attention to feature parity. * You will get to a point where you will read customer feedback and won't feel like you can do anything but agree with it.

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      3.0
      Jun 13, 2026
      Service and support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

      Cons

      They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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