High volume call center - Travel Advisor J.P. Morgan Employee Review

Strong problem-solving and analytical skills Scalable backend and distributed systems expertise Fast learner and adaptable to new technologies Ownership mindset and accountability Team collaboration and communication Focus on performance, reliability, and quality delivery

I can be overly detail-oriented at times, but I’ve learned to balance quality with delivery timelines and business priorities.

I loved working at Chase in Home Equity and First Mortgage. Decent pay, decent managers that were supportive.

The business credit card department is an absolute nightmare - avoid! We got moved around due to housing market changes. Understandable but they also made it seem like it was going to be the best thing that could happen to us. Told us we wouldn’t be answering calls and then it was full blown call center. It was the literal worst. Most unorganized, unsupportive, dumpster fire of a department.