Don't recommend it - Customer Service Specialist Johnson & Johnson Employee Review

1.0
Mar 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Vacation bonus Extra legal prima Meal bonus

Cons

*The workload is excessive and poorly distributed. *Month-end closing is particularly brutal, you're expected to stay 5+ hours after your shift for an entire week with no overtime compensation. *The operation is highly disorganized, and there is a clear lack of accountability. Long-standing issues are never resolved at a structural level, yet employees are held responsible when things go wrong even for processes that fall outside the scope of work. If something fails, it's always your fault. *Base salary is below market, with annual increases capped at a very low ceiling. *There are no real opportunities for professional development or upward mobility within the organization. *Despite being listed as a hybrid role, there is no formal remote work policy. Attendance twice or three times a week is mandatory with little flexibility.

Explore other reviews about Johnson & Johnson

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job and environment to grow

Cons

Not too much support from manager

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The colleagues I worked with were great, friendly, helpful. Because the colleagues were great, I'd love to work there full-time, but this was a short contract.

Cons

The supervisor I was ultimately working for had never worked in digital-related products, in which I had decades of experience. He seemed to be unaware of what every colleague would be telling me (I was interviewing colleagues using a software the manager was intending to propose use for firm-wide). Both the colleagues I interviewed, and the internal technical staff I was speaking with knew the project would not function as he seemed intent on ... forcing(?) it do so. I gave him the resulting report of its users' feedback, and I was finished with my contract. He had gone through 2 other women in this same role, already. And he hired a male after me who delivered esentially the same results. Because I wasn't there, I have no idea of the dream outcome this manager attained, or switched to, later.

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