I wish I had known... - Consultant Kaiser Permanente Employee Review

1.0
Aug 20, 2018
Recommend
CEO approval
Business Outlook

Pros

Supposedly the pension plan is why people stay even if they don't like Kaiser.

Cons

I wish this list was short because I originally had high expectations based on the few people who had good experiences and recommended working there. 1. I was disappointed with the organization from day one. Everyone wanted to ensure you were brainwashed at the new employee orientation by repeatedly telling you how "lucky" you were to make it there because Kaiser is such a prestigious place to work. The orientation was completely disorganized with those who were supposed to give the presentations not showing up. The physical structures are very old and worn down, and you can instantly pick up that there is drama at a lot of levels within the organization. 2. Each region is very disconnected from the others, with their own rules and policies. I worked for the Diablo area in the Northern California region, and my perception from my interactions is that the Northwest region is much better (but no experience working there). 3. No local support for IT or HR, you call a call center and can waste hours waiting, valuable time that Kaiser is paying for, but doesn't care to provide efficient support. 4. Benefits are really not as great as everyone makes them out to be. I had much better benefits where I came from! PTO is accrued on a monthly anniversary date basis, so as a new employee, you're out of luck. No 401K match or contribution for new employees, only real benefits are to those who survive 5+ years and stay for the pension plans. 5. You are not valued as an individual, you are only known by who you report to and what your title is and who you brown-nose. Literally, people are talked about by discussing who they report to and who they report to, and many workarounds are taken to convey any piece of information. 6. Honest opinions are not asked for nor wanted in any manner, just keep your mouth shut and do what you're told. 7. The disorganization is present at the level of how the organization is even split into 3 companies with the foundation, physicians group, and the hospitals being separated. This causes for a lot of drama and political headaches between the 3 and no one can really focus on trying to do their job to provide good patient care. 8. As a new employee, no real structure or resources are provided. I brought my own computer to work to be able to watch training videos for my first 4 weeks on the job. They didn't even have a loaner or extra computer available for me to use. I didn't know what the deadline was in order to sign up for benefits, didn't have an email account for over a month. But they were quick to assign me a cell phone to send lengthy text messages. Didn't we move away from the culture of always being on your cell phones during meetings and being present and contributing? Why waste everyone else's time if you're too important to listen and just want to send texts to communicate? Incompetent managers and the culture they pass on and expect of employees is disgusting. When I asked for clarifications regarding inconsistent information my supervisor kept giving me, she told me I was challenging expectations. Promotions happen by brown-nosing, not skills. Clearly, this supervisor needed a lot of work to develop her leadership shills. I was constantly taken advantage of as I did not have a family or children to tend to, being asked to work random hours at the drop of a hat. How would someone who had childcare be able to change schedules like that? I was also exploited to date another employee of Kaiser (by my direct supervisor) and when I declined, the attitude shifted. I kept being asked questions about my personal life and when I wouldn't share, they would inquire with a coworker. Don't fall for the gimmicks, do your research and if you think you can keep your head down and just do your job in spite of all of the drama around you and behind you, go for it. But trust me, there are much better companies to work for out there. Save yourself the headache and toxicity, find a better place to work.

Explore other reviews about Kaiser Permanente

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, benefits & honestly an easy job

Cons

High school like environment, other than that its a great department

4.0
Sep 9, 2015
Recommend
CEO approval
Business Outlook

Pros

Kaiser is a great place to work and build a career over time. In my experience salaries are above market for most positions, and the benefits are so good that many people become "lifers". The health coverage is extremely generous, and time off starts off adequate and gets better over time (18 days when you start, moving up to 33 after 15+ years - this does not include sick time). Employees truly believe in the mission of KP (at least, I do) and it's clear that this is a place where employees' contributions are valued. Although my role is not part of any of the unions, the fact that our workforce is predominantly unionized also places a positive role in KP's reputation as a good place for workers (although having unionized staff also presents many challenges). Overall, I enjoy working at KP and would recommend it to others, but understand that you are entering a big bureaucracy. A friendly, mission-driven bureaucracy, but still.

Cons

Cons: having lots of "lifers" means that innovative ideas and workflows are not always adopted without a fight. People have their roles deeply embedded here, and any threat to the status quo is seen as negative, even though we need to make some pretty radical changes given the new health care environment post-ACA. There's a lot of "not my job" attitudes here. It's hard to navigate the layers of bureaucracy, both in terms of personnel/HR/benefits, and in getting work done (there are often 4-5 departments at the regional and national KP levels working on similar areas, and no guidance on who does what.) Be aware that KP is not immune to reorganizations and layoffs -- they do make a good attempt to ensure workers are hired elsewhere in the organization, but there are no guarantees, and there can be a lot of turnover in certain departments. Benefits are currently generous but are always subject to downgrades in the future, so just be aware of that. Some changes to the pension and retiree medical benefits are about to hit, and with them a wave of Baby Boomers will be taking retirement, which should hopefully open up many new management opportunities for Millennials. Oh, and the biggest con of all: we still - STILL - use Lotus Notes for email. Shocking, I know, but true.

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