all the great work and thinking is done by frontline staff.... - Analyst Kaiser Permanente Employee Review

3.0
Jan 24, 2011
Recommend
CEO approval
Business Outlook

Pros

everyone who either knows about Kaiser from the outside or current employees know about the "historical" claim to superior benefit packages. There are a ton of really great people who work in the company. The "communal" decision making processes encourage and reward long-term friendships/partnerships that can be leveraged for advancement...which unfortunately is also a downside....Kaiser is no meritocracy.....

Cons

There does not seem to be a correlation to hours worked, how hard you work, success in your job...and advancement. There is a curious certification program akin to a kind of union environment that punishes high-achievers and rewards mediocrity. This certification program, however, is unevenly applied only to certain classes of employees namely those who are lower on the totem pole. If you happen to be a mid-level director and up you are "MYSTERIOUSLY" exempt. Bottom-line gripe: For some people in order to advance you must traverse their certifcation requirements for each level which translates that while mid-level folks and up HAVE no requirements outside of their normal job duties to advance and for everyone else you must not only (1) excel at your current job to a point where someone blesses you with the "right" to (2) satisfy their "certification" requirements. In KP, lack of TRUST by management toward staff is a major problem that creates a "your on THAT side of the railroad tracks" mentality where management preferences consultants over experienced staff. .....in fact the dirty little secret is that a lot of mid-level-and-up execs are/WERE these same consultants......so the fear about the inmates taking over the asylum makes the paternalistic control and structure of KP more understandable. So the fact that the number one complaint by experienced KP employees is that "management does not listen" is really a symptom of a larger issue that "management does not want to listen".

Explore other reviews about Kaiser Permanente

5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

They have a great work culture, it's clear that people on every level truly care for the patients they serve.

Cons

There was no negotiation for my salary, though this is likely due to the temporary nature (this is not a full-time position)

4.0
Sep 9, 2015
Recommend
CEO approval
Business Outlook

Pros

Kaiser is a great place to work and build a career over time. In my experience salaries are above market for most positions, and the benefits are so good that many people become "lifers". The health coverage is extremely generous, and time off starts off adequate and gets better over time (18 days when you start, moving up to 33 after 15+ years - this does not include sick time). Employees truly believe in the mission of KP (at least, I do) and it's clear that this is a place where employees' contributions are valued. Although my role is not part of any of the unions, the fact that our workforce is predominantly unionized also places a positive role in KP's reputation as a good place for workers (although having unionized staff also presents many challenges). Overall, I enjoy working at KP and would recommend it to others, but understand that you are entering a big bureaucracy. A friendly, mission-driven bureaucracy, but still.

Cons

Cons: having lots of "lifers" means that innovative ideas and workflows are not always adopted without a fight. People have their roles deeply embedded here, and any threat to the status quo is seen as negative, even though we need to make some pretty radical changes given the new health care environment post-ACA. There's a lot of "not my job" attitudes here. It's hard to navigate the layers of bureaucracy, both in terms of personnel/HR/benefits, and in getting work done (there are often 4-5 departments at the regional and national KP levels working on similar areas, and no guidance on who does what.) Be aware that KP is not immune to reorganizations and layoffs -- they do make a good attempt to ensure workers are hired elsewhere in the organization, but there are no guarantees, and there can be a lot of turnover in certain departments. Benefits are currently generous but are always subject to downgrades in the future, so just be aware of that. Some changes to the pension and retiree medical benefits are about to hit, and with them a wave of Baby Boomers will be taking retirement, which should hopefully open up many new management opportunities for Millennials. Oh, and the biggest con of all: we still - STILL - use Lotus Notes for email. Shocking, I know, but true.

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