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Marriott International

Engaged Employer

Avoid if you can, or at least do not stay for too long there - Front Office Assistant Manager Marriott International Employee Review

1.0
Oct 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Some colleagues make it worth it, however, they also sacrifice too much of their personal time to make things work and make ends meet. There's a gym there if you ever find the time to use it (working for operations will mess up any schedule and routine you aim to have), after passing your 3 month probation period, which wouldn't be hard as they always need help. There are 'discounts' for using other Marriott hotels, but lets face it, the hotels are so expensive and the discount is not that great so you will barely end up using it.

Cons

Toxic work environment, avoid if possible. The management team have to put up a front every year, to make it seem like they care about their staff, conveniently a few weeks before employers 'anonymous' surveys. Some (very few and far between) managers would probably care about their team if they weren't struggling with the workload. As you can tell, some managers are being burden with too much, while others aren't. The majority of the managers are very talented in making themselves look busy, while delegating all their managerial tasks to their employers, instead of doing their own work themselves. If you are not a "yes man" to anything and everything (costing you your mental health and general wellbeing), you can kiss your chances goodbye of being taken seriously or promoting. Avoid working in Front Office. It's a department that is open 24 hours and the stress of dealing with angry guests, because houskeeping is too behind to have the rooms clean and ready in time, while the posibillity of someone calling in sick from your own team, or having to work with people that weren't fully trained on the many systems you have to work in (because it's impossible to train someone on the job while helping guests every 20 seconds) are very high. So you are faced with a stressful shift, trying to deal with the huge number of guests, praying and hoping the night team doesn't call in sick and you get stuck doing 2 shifts in a row. Seeing how the few managers that do care, (that I encountered for the duration of 7 years of being there) are being treated and disregarded is heartbreaking. The overall staff turnover last year was around 54-56 % and for a company that has around 200 employers, it's disgusting. If that doesn't make any alarm bells ring, I don't know what does.

Explore other reviews about Marriott International

5.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Bonus, medical and hotel discounts

Cons

None that I can think of

3.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Department is great! Hours are flexible with respect to workload. Career growth at the company is outstanding as long as you show dedication and commitment to the role.

Cons

"Full time" hourly employees face cuts during off seasons which makes the job posting information about full time hours unclear and is only addressed after the hiring process concludes during orientation and is not highlighted and often quickly discussed to stream light on the perks that do not calculate the negative impact on the factors left out after the fact.

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