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Marriott International

Engaged Employer

Breakdown in communications between supervisors and employees made this otherwise lovely place to work a complete pain. - Guest Services Representative Marriott International Employee Review

3.0
Aug 2, 2010
Recommend
CEO approval
Business Outlook

Pros

They have great meal plans, great uniforms, great benefits, and they are very supportive, but in a 'fake' manner. It is refreshing for a company to empower employees to make decisions on how to treat guests without having to fill out form after form - they treat you like you are a smart competent worker most of the time.

Cons

the supervisors and upper management have NO idea how to work any software, and they view each situation 'on paper' instead of taking into account how the customer was feeling at the time. They became incredibly angry when mistakes happened due to a breakdown in communication, not a mistake by any one employee.

Explore other reviews about Marriott International

5.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Benefits. You can see the company makes a real effort to take care of their employees.

Cons

The expectations of hours worked are very high. 50 hours a week is the minimum, the reality is you will be at the property a lot longer each day.

3.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Department is great! Hours are flexible with respect to workload. Career growth at the company is outstanding as long as you show dedication and commitment to the role.

Cons

"Full time" hourly employees face cuts during off seasons which makes the job posting information about full time hours unclear and is only addressed after the hiring process concludes during orientation and is not highlighted and often quickly discussed to stream light on the perks that do not calculate the negative impact on the factors left out after the fact.

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