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Marriott International

Engaged Employer

Horrible technology to work with - Front Desk Agent Marriott International Employee Review

3.0
Mar 29, 2024
Recommend
CEO approval
Business Outlook

Pros

The managers were extremely welcoming, and made you feel like part of the team. You are allowed to run the desk without being micromanaged. The hours are consistent.

Cons

The training is awful (expect to learn EVERYTHING from hours of computer training). The software they use for reservations only uses keystrokes and is rumored to be from the 70s. It is a black screen with green characters (nothing more updated than that), and getting things to go from online to in the system is just impossible. Often the reservation system would overbook itself? Why does this even happen? Now I am having to confront customers walking in to check in and tell them their room is non existent because of our reservation system? Horrible...

Explore other reviews about Marriott International

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Summer Intern Business Challenge! Lots of fun. Lots of chats, career development and office opportunities! Talented people.

Cons

Work didn't feel that meaningful to the company as a whole.

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team environment with opportunities to learn hotel operations. The work is generally independent, management trusts employees to handle responsibilities, and the employee travel discounts are an excellent benefit.

Cons

Overnight shifts can be challenging, staffing can occasionally be limited, and balancing guest service with audit responsibilities during busy nights can become stressful.

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