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      MetLife

      Engaged Employer

      MetLife reviews

      OK - Customer Service Representative MetLife Employee Review

      3.0
      Sep 20, 2012
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. Competitive pay compared to others in the area

      Cons

      Training a bit scattered. Supervision doesn't seem to know what to do. No basic metric to follow so one supervisor will tell you something completely different than another.

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      5.0
      Apr 7, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture that actually cares about customers and employees

      Cons

      Old school and Legacy environment

      2.0
      Jun 24, 2026
      Clinical unit leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and flex time.

      Cons

      Unrealistic workloads, constantly changing process for promotions, limited cross departmental communication or accountability, career stagnation in some departments, employees rated on bell curves for annual reviews.

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