Was great - when they were an insurer. - Senior Business Analyst MetLife Employee Review

2.0
Oct 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Good benefits and reasonable salary.

Cons

Complete change in culture since I joined 14 years ago. No longer an insurer except in the group space as a result of spinning everything off to Brighthouse. Not sure Bob Benmosche would be happy if he knew what has happened. All downhill since it became a largely a finance company since Kandarian took over. The promise of new beginnings in NC for retail was a lie. Large number of employees up and left their families and homes from other areas of the country and moved to NC. It’s clear now - those employees were moved simply to help set up the NC location and then Brighthouse happened, and they were mostly cast aside. All within the space of 2 years. Few of those Met employees can get into Brighthouse as Brighthouse are looking to build their own culture. Applying to Brighthouse in my experience ends up with an immediate thanks but no thanks email. Devoted most of my working life to this company and cared about the company, but Kandarian doesn’t care - it’s all about the shareholders with him - not the company or its employees. I’d recommend any potential applicants to look elsewhere.

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5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

1.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good support for new people managers were very helpful and always available

Cons

Micromanage every second of your time; have to put in a request to go to the bathroom and wait for someone to grant it Expect you to put exceptions to your time after your shift ends on your own time Half hour lunch by the time I brought my lunch or heated my leftovers and went to the bathroom. I barely had time to wolf it down. Unrealistic call times Systems are horrible and crashing all the time expect you to be in at least 15 minutes before your shift unpaid to set up all the programs on your computer

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