Good Starting Point into the Mortgage Industry - Mortgage Service Representative MetLife Employee Review

3.0
May 6, 2014
Recommend
CEO approval
Business Outlook

Pros

I worked at MetLife Home Loans, formally First Horizon Home Loans for 5 years. I started out in the servicing department as a Customer Service Rep. This department gave me the knowledge of many different areas within the mortgage industry. This was a positive starting point of getting my foot in the door into the mortgage industry.

Cons

The company had transferred hands a couple of times, since my tenure. Due to the mortgage / bank crash, MetLife bought out First Horizon. A couple of years later, MetLife Home Loans sold the company and many people were laid off.

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5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

3.0
Jul 3, 2026
Recommend
CEO approval
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Pros

Good benefits and growth opportunities

Cons

poor work life balance common

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