Horrible, discriminatory company to work for, especially as a recent college grad or person of color - Client Service Consultant MetLife Employee Review

1.0
Mar 3, 2024
Recommend
CEO approval
Business Outlook

Pros

- none, please do not work here if you value your work-life balance and have a desire to enjoy your days - you will learn to hide that you’ve been crying in the bathroom quickly

Cons

- Different role from what was described in interview process and on job descriptions - Most toxic work environment where management team does not check in on employees - Total lack of diversity within the Aurora office, only saw two Asian people and 5 Black people in the entire building during my time at the company - often heard racist, ageist, and ableist comments that were never addressed or handled - Lack of resources and forced to rely on outdated systems which the majority of people do not know how to use and the main thing we were told in training was "learn which people you can use" - The number of accounts is too high per person and we are even told to lie to clients about how many we actually have - Underpaid for the amount of work and expectations and lack of benefits in comparison to other companies, also wide pay gap - majority of the training was not relevant to the actual job

Explore other reviews about MetLife

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

1.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good support for new people managers were very helpful and always available

Cons

Micromanage every second of your time; have to put in a request to go to the bathroom and wait for someone to grant it Expect you to put exceptions to your time after your shift ends on your own time Half hour lunch by the time I brought my lunch or heated my leftovers and went to the bathroom. I barely had time to wolf it down. Unrealistic call times Systems are horrible and crashing all the time expect you to be in at least 15 minutes before your shift unpaid to set up all the programs on your computer

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