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      MetLife

      Engaged Employer

      MetLife reviews

      Micromanaging - Customer Service Representative (CSR) MetLife Employee Review

      1.0
      Apr 16, 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits Bonus PTO Remote Insurance

      Cons

      No off phone time Terrible schedules Calls are back to back Work hard with no reward If you’re looking to grow your career this isnt the place. Once in call center you’re stuck in call center

      Explore other reviews about MetLife

      5.0
      Apr 7, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture that actually cares about customers and employees

      Cons

      Old school and Legacy environment

      1.0
      Jun 22, 2026
      Sr. ux researcher
      Recommend
      CEO approval
      Business Outlook

      Pros

      The job pays your bills. Some colleagues are great at what they do and quite supportive and professional.

      Cons

      Research management is micromanaging, passively aggressive, prescriptive. Unbalanced workload.

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