Started great, has gotten horrible. - Fraud Agent PayPal Employee Review

1.0
Mar 15, 2012
Recommend
CEO approval
Business Outlook

Pros

good benefits, casual dress, free coffee, onsite exercise facility, good cafeteria, 5 year sabbatical, Close to home, Close to the Interstate.

Cons

Promotion is nearly impossible. I have never seen anyone promoted in my 5 years. HR is invisible, perhaps they do not exist. If you have a bad supervisor your life is hell and there is nothing you can do about it because management does not listen. Management is completely incompetent. They make vague guesses as to company direction and do not listen at all to the people who actually do the work. This last year has been a disaster. We have been forced to make thousands of pointless phone calls to customers though the actual people doing the work agreed unanimously it did more harm than good, finally after losing millions to fraudsters and completely alienating the staff, they have gone back to the original policy. Pay Pal has a very real class system, and fraud agents, along with customer solutions are the untouchables. Your supervisor is your slave driver in a very real way. If he or she is bad, too bad for you because his manager is going to do nothing. The pay is okay but it never gets any better. For someone with a college degree, it is a very bad decision to work here. Personally I have a BS and have applied several times for internal openings and have heard nothing, not even a "Thanks for applying" from HR. It is actually worse than what I have described. Do yourself a favor and do not work at PayPal Omaha.

Explore other reviews about PayPal

5.0
May 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good company to work for, good work life balance

Cons

They should have more developers than other titles.

2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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