Growing Pains - Senior Manager, Product Marketing PayPal Employee Review

2.0
Sep 3, 2008
Recommend
CEO approval
Business Outlook

Pros

1. The People - many bright, talented, fun, interesting people throughout the company, and it's generally a pleasure to work with them. 2. Education - PayPal is a complicated business with a lot of moving parts. I've learned more in my time there than in any previous job. 3. Innovation - PayPal does push the envelope with clever new business models and technology, and in that sense it's a lot of fun. 4. Success - The business is doing very very well, growing quickly with strong margins. It's fun to be part of a winning team and feel like you contributed to the company's success.

Cons

1. The changing culture - As PayPal grows larger, the style of leadership just isn't as open or collaborative as it used to be. It's become much more hierarchical. 2. Lack of focus - PayPal is trying to go too many directions at once instead of focusing on doing a few things right. 3. Focus on quality - PayPal doesn't invest enough in the quality of their systems and processes and it often shows up as a bad customer experience.

Explore other reviews about PayPal

5.0
May 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good company to work for, good work life balance

Cons

They should have more developers than other titles.

2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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