It was a fun party while it lasted but I'm ready to leave - Fraud Senior Agent PayPal Employee Review

3.0
Apr 5, 2011
Recommend
CEO approval
Business Outlook

Pros

The benefits are PayPal are really great if you take advantage of them. They all start on the first day of employment. 4% - 401K matching, stock purchase plan, tuition reimbursement up to 5400 a year. Low cost insurance that will pay for almost anything including in vitro. Casual attire can wear jeans and sneakers. If you don't have a college degree or never been to college this will probable be the best paying job you will be able to find. On the other hand if you did go to college like me and have your BA that will not help you.

Cons

I used to love to work at PayPal I would actually get excited to see the building when I first started working there. Since Meg Whitman left everything has really gone downhill. There aren't any advancement opportunities in Omaha all new jobs are being moved to Chandler Arizona. They actually said that in an company wide email. So why try to harder to advance if there is no where to go? They change their mind so much about things they are like a 14 year old girl changes her crush every other week. They more on to new platforms while the existing one are still broken and need repair. Things have not worked there in years. There are misspelling and bad grammar in the system generated emails we send to our customers that make us look illiterate but no one know who to tell to get that corrected so we all just deal with it. None of the different departments communicate with each other and we waste a lot of manpower correcting mis routing of escalations instead of reaching out and informing them how they are doing things is incorrectly. This is the best we are required to take a consistency test that is part of our metrics that determine our raise. If we get less than a certain percentage we get on docs. The test we took had three wrong answers on it I brought it up to management and they still haven't done anything! What about the person that wrote it? Do they get on docs or does everyone who took it just suffer for the ignorance. Supervisors are very mean. You ask them nicely to fix something you can't fix for 1 month. They say there are going to do it but when you inquire about it about a while they shoot back a nasty email that makes you cry.

Explore other reviews about PayPal

5.0
May 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work life balance. Lot of opportunities to learn

Cons

Company is in transition mode

2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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