Pros
Currently: - Good Pay - Brand name in town - Nice campus - Friendly, polite and respectful people - Excellent written values and behavior - No parking issues - Supervisors are respectful regardless if is good or bad times - Relax dress code - Subsidized drinks. Pre Q2 of 2010: - All of the above + - Good opportunity for career advancement - Great corporate culture - Consistent changes that took into consideration the impact to production agents but without compromising the bottom line - Fast-paced but relaxed environment with fun challenges - Your individual skills were recognized and you were placed in positions that were more beneficial for the company and yourself - Consistent training to ensure quality - Approachable top management who you can see frequently and they understood the culture of the company. - Management made you feel valuable because they believe every individual has something to contribute - Management was straight forward and trustful. In short period of time you will see the action/result of what they said they were going to do.
Cons
Post Q2 2010 - Constructive criticism are heard but not welcome - When it comes to job performance expectations there is huge gap between hourly and salary employees and worst when salary sit near hourly and you are able to see when they engage in non work related activities. - Individual relevant skills are not longer taken into consideration when it comes to task assignment if you are a non-exempt - Management believes that phone calls is the ultimate solution - Company values and behaviors are fading - Top management give the sense that they are hiding something and using wording that sounds like something but gives them room to change it at the last moment. - No career growth in Omaha but in Chandler despite that management said otherwise. - Job becoming monotonous and degrading - Creative thinkers and big picture viewers could get in trouble. - A lot of politics and red tape when it comes to the creation and implementation of policies. The finish product is an out of touch policy.