Pros
Company Car 401k Health Benefits I cannot submit this review without writing more in the pros box. There's no more pros than what I've listed above.
Cons
You will be overworked and abused. ------------------------------------------------- If you're found with any free time as a result of performing your duties effectively, management factors this into your review and uses it to justify denying you raises, even standard of living increases. They expect you to work bare minimum 60 hours a week, and if you are called outside your normal work hours, it is also expected you answer your phone and resolve work remotely for free. You are compensated provided you go on-site with 4 hours pay minimum, regardless if you're on-site for less time, which is a plus. You do not collect any "on-call" time unless you're specifically scheduled for it via a rotating weekend schedule, and the on-call compensation is pitiful. You're paid for 8 hours a day during the weekend at half rate but expected to answer calls at any point and time. You are expected to go above and beyond for the customer, with no compensation in sight. You're expected to take more modalities within months of being hired, and management will guilt trip you into taking training to help "the team". Do not expect this to factor in your reviews in any way. If you ask for compensation at any point and time for these added responsibilities, you will definitely not receive a raise of any kind. Management plays favorites. Do not expect a raise if you're not part of the clique. It does not matter how proficient you are at your job. If you aren't willing to brown nose your manager or even mention proper compensation for taking on more work, it results in write ups & disciplinary action. Horrid training -------------------- The instructors at the training center are all burnt out veterans who were forced into these roles as their previous positions were phased out. Prepare for every question in the classroom to be met with ridicule from instructors & once rushed through this course, you will be even more lost than before. Once you're "trained" (which even if you fail the course, you're considered certified, the criteria is attendance), you're thrown out in the field with the expectation that you're a pro. When you fail, that's used as another justification for no raises. Actual troubleshooting courses are available, but management will not send you there as it's not required for certification and regarded as pointless. You're expected to learn how to work on systems by breaking customer's equipment (I have personally been told this by management when requesting additional training.), resulting some times in patient deaths. Incredibly toxic work culture ------------------------------------- Your remote assistance team & management will throw you under the bus at any given opportunity in order to save face, be it customers or their management. Reviews are designed so that someone loses (receives no raise, and oftentimes is placed on probation). To reiterate: Even if your entire team performs to the same level, someone will not receive a raise. Hard work gets you nowhere in this company, sucking up & playing the game does. Administrative work was recently doubled & tripled ----------------------------------------------------------------- Philips originally used One Mobile to manage service calls, parts management, hours worked, etc. While not perfect, it took 10 minutes to complete service tickets without parts on the ticket & 30 minutes with parts. Recently the switch to ServiceMax occured, resulting in service tickets taking 30 minutes without parts, & an additional 30 minutes for each part. If you work ultrasound, expect 14 hour work days to be the norm as a result of this change.
