Quintessential Beauracratic Corporation - Customer Success Manager Philips Employee Review

2.0
Sep 28, 2022
Recommend
CEO approval
Business Outlook

Pros

- Decent benefits, especially retirement, family planning, and PTO - Fairly competitive salary ranges -Stated mission & values (though living up to these values is another question) - Flexible working policies for most employees- remote and hybrid are possible - Work/Life balance

Cons

Working at Philips has been one of the most frustrating experiences of my career. I cannot even sum up all the ridiculous experiences I've had, but here are some of the chronic problems at Philips - No (or extremely difficult) career progression. If you want a promotion or a raise, you better be ready to fight for it. And your manager better be ready to fight for it too. And it still may never happen. It took me over a year to receive a promotion that had the full support of everyone in my team's leadership because the vague "Philips" had to approve it. - Anything HR-related. It will take 10,000 years and might simply never amount to anything. It will take 6+ months MINIMUM to backfill roles when turnover happens, and EVERYTHING has to go through the beauracratic slog. - No transparency about business decisions. "Philips" will make decisions for your team and for individuals (including you) that make absolutely no sense and are often completely impractical or even impossible. You will be expected to execute their vision though. Never mind that nobody will have any clear idea what that vision is... - Along with the lack of transparency comes the confusing hierarchy. It will never be clear who is making decisions (never mind why) so you will have no recourse when a decision is made that negatively impacts you, your team, and your customers. Whoever is telling you the news is probably just the meeting-holding messenger (see notes on culture below) - Terrible culture. If you love meetings and hate doing actual work or accomplishing anything, Philips is the place for you! Philips rewards people who are extremely good at... being in meetings... and provides no support for the actual team members doing work. Your best bet for a career in Philips is to ditch the work and practice schmoozing. - No job security. Though I was not laid off, I witnessed dozens of others be laid off around me. Again, it was never clear why these decisions were made, who made them, or what the end goal was. Skill and contribution didn't save anyone- people who were literally irreplaceable were laid off for no apparent reason and with no recourse. This is a Forbes 500 company, not a tech startup. Why work here if NOT for stability? What good are any of the benefits if you may just end up unemployed?

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Philips Response
3y
Hi, thank you for taking the time to share a few words about your Philips experience, as a Customer Success Manager. It's clear that this experience was not a positive one; your concerns are duly noted, as it's important for us to listen and understand. Your feedback will be used in the aggregate to continuously improve the lives and work experience of our employees. Please know that our upper Management is also active on here, reading all reviews. Wishing you all the best with your career.

Explore other reviews about Philips

5.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing people, really good managers that care about your growth

Cons

Healthcare industry moves slow and the company can be siloed because it's so big

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Philips Response
1mo
Thank you for your feedback. We’re glad you felt supported by your managers and valued the focus on your personal growth. We also hear your perspective on the pace of our industry and the challenges of a large organization. Your insights help us as we evolve our ways of working to be more agile. We wish you the best in your career ahead.
2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Easy commute if you live north of Seattle/Bellevue - Decent cafeteria - Decent compensation

Cons

- The level of apathy amongst colleagues is off the charts. Many people are simply coasting and collecting a paycheck. When you try to be a team player and pick up the slack, you simply become a target for blame. - Due to the extremely lax "return to office" policy, the office often feels quite empty when there is plenty of work to be done. Being onsite M-F often leads to more work with little support. - There is a culture of public shaming, with several meetings every week dedicated to project leads targeting individuals to make up for their own lack of technical understanding.

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Philips Response
13h
Thank you for sharing your perspective and for your multi-year dedication to our organization. We are pleased to hear that our competitive total rewards, inclusive workplace culture, and focus on flexibility have contributed positively to your employee experience. We acknowledge the feedback regarding organizational dynamics and the impact of structural changes on team sentiment. As we adapt to evolving market demands, we remain focused on change management optimization, enhancing transparent internal communication, and building long-term stability across our business units. We encourage you to reach out to HR or your manager for a discussion regarding your feedback. Once again, we appreciate your continued contributions to the team.
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