It's a Job BUT... - Inbound Scheduling Agent Power Home Remodeling Employee Review

While Power talks about having a good "work/life balance" there is none of that. Hours are rough if you want to have any type of social life outside of hanging out with coworkers. And don't even think about having time for a family. While there is promotion growth, if you want to do it outside of the Scheduling department there are no metrics or postings of available positions, they are hand picked by management, so if you wanted to transfer somewhere you have no idea if it is even an option until you find out someone else is moving into a new role. They continuously emphasize having empathy for the door to door marketing staff and homeowners, but don't do so with you, so you will be verbally abused on the phone by both coworkers and homeowners alike cause you are the one to say "No" to them. Also they use a "team mentality" trick to keep you working even if you need to break. It is rather often there will be a "hold all breaks" or asking you to take half your lunch to "help out the marketers" The job being as mentally draining as it can be at times won't allow you as a Scheduling Agent the ability to decompress after stressful calls you may have with either the home owners or the marketing staff. Also, pretty much everyone in the department has a "X Marketer" story of one of the marketers being verbally abusive to those in the department, it is reported, but because that marketer is good at their job most of the time, nothing is ever done in reprimand of them. Also if you aren't comfortable lying or misleading people every single day for 8 hours, this just isn't the company for you. Lastly, most RVPs and upper management got their positions because they were good at the lower levels, so they actually have no experience of management outside of Power, let alone upper or senior levels, and if you have worked other companies it is pretty obvious.