3.0
Mar 17, 2014
Former employee, more than 3 years
Grand Island, NE
Recommend
CEO approval
Business Outlook
Pros
The pay was competitive for the area.
Cons
It was hard to be recognized as a valuable employee. When you're one among hundreds of call center reps you just become a small person in a big crowd. It never felt like management actually cared about you as an employee - only your call handling time, soft sale numbers, and pitches for other products mattered. There was no support for our teams during the largest recession in recent history. We dealt with unhappy customers, folks losing their jobs, trying to cash out their retirement plans just to make ends meet..it was depressing and management couldn't or wouldn't recognize the effort the ee's went through.