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Principal Financial Group

Engaged Employer

No Exit Interview - B&P Customer Specialist Principal Financial Group Employee Review

2.0
Feb 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Fantastic Paid Time Off Great Healthcare

Cons

Poor Management Didn’t feel apart of a team. Quality is 97% and with how their quality review is setup if you don’t get 100% every time you will fail. There is no exit interview with HR. You are seen as cattle to them. Training is mediocre. Confusing and they expect you to know information about the systems but not train you or provide the resources for the answers.

Explore other reviews about Principal Financial Group

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great worklife balance and flexible hours

Cons

Not top end in pay within the industry

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Principal Financial Group Response
3d
We appreciate your feedback! Hearing that you felt supported reinforces what we're proud of—the strong community we've built together.
3.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great opportunity to start a career. You can legitamitely move throughout the company starting with this role.

Cons

Bad contact center environment. Back to back calls every day. They only discuss call times and never what leads to the numbers.

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Principal Financial Group Response
9h
Thank you for sharing your experience. Your feedback plays a vital role in helping us improve as an employer.
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