Almost There - Enterprise Account Executive Qualtrics Employee Review

3.0
Nov 21, 2017
Recommend
CEO approval
Business Outlook

Pros

Great Platform Strategy Great Technical Sales Support Great Sector

Cons

Poor Customer Service / Retention Plans Poor Sales Administration Support Insufficient Contract Support (specifically in context of contracts) Misallocation of marketing efforts ... too much razzle, not enough substance.

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Qualtrics Response
8y
We appreciate your feedback. We work hard to make sure that all of our employees and customers have what they need to be successful. We're grateful that last quarter we hit our highest renewal rate in the company's history at a level far above SaaS industry standards. We are always looking to continue to raise the bar and improve in every area of the business.

Explore other reviews about Qualtrics

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

3.0
Jun 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and resources available for their employees. In-office perks include catered lunches 3 days a week, 2 days with grub-hub credits, and free snacks and coffee daily; alongside office events and parties. There is a generally positive culture amongst the overall company.

Cons

Their actual company leadership does not always make the best decisions and rather than prioritizing root cause issues that impact both the customers and employees' daily work, they would rather prioritize shinier items that give the illusion of innovation. This will trickle down to the employees in the form of stressed deadlines, longer hours, and frustrated clients and/or frustrated teams you may work cross functionally with that are client facing. Your actual experience at qualtrics is largely based on what team/job function you are in and who your manager is. Additionally, there is a glaring diversity issue that remains unaddressed with no real effort to hire more underrepresented people of color, leading to the high turnover rate of underrepresented minorities who are not lucky enough to have great managers.

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