Great Product, Great Company, Broken CS Department - Customer Success Manager Qualtrics Employee Review

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

A lot of change can be frustrating at times, but necessary

Fantastic people work there and it's a good place to start your career. The workplace perks are decent, there are snacks and lunches provided at the office. There are also good accommodations for mental health, religious observances, and nursing mothers.

The company pivoted to "business need" as a reason for promo. Promotions are now seemingly few and far between despite higher level individuals leaving. Recent restructuring has left those still working at the company with less time to do actual client work and more time being spent documenting the work done. ELT doesn't seem to actually listen and instead performs listening theatre.