Pros
* Management chain in the Employee Experience org cares about their employees; our director comes across as the most sincere and humble leader I've ever had * Culture is white-centric, there are clear goals to promote diversity and inclusion; people are generally accepting * Pay is better than Microsoft * Nice side benefits for a medium sized company (wellness bonus, experience bonus, WFH bonus, free lunch, ESPP with lookback, 10% development time) * Company-wide North Star projects to improve architecture are clear and inspired * Good work life balance
Cons
* There's a dichotomy of culture between sales and engineering; sales is hype mode and you feel it in company-wide meetings * Ryan Smith (founder) is cringe * Stock is a big part of comp and a bit volatile * 401K matching is low * Expect tech debts; engineering quality is inconsistent * PMs follow customer requests blindly and don't have long-term vision of what the product should look like in a couple years * Sells directly to companies that have representatives within the company, so expect escalation of tickets when the customer is blocked; if you like direct feedback from customers it might be a pro but I find some customers annoying