Pros
The people at Qualtrics, and especially in Customer Success, are the absolute best. Super bright, low-ego, and so supportive. I have the best bosses (would not consider another company while I have them kind of bosses), an awesome team and love everyone I work with. I've been supported, given stretch opportunities and feel like I haven't stopped growing since I've gotten here. I plan to be at Qualtrics for the long-term. I am confident in the company direction and ability to win; it's an exciting space and fun technology. I really enjoy getting to talk to my clients and help them with the tech and services we provide. Great opportunity to geek out a few times a day :) Customer Success can be a challenging job, but I feel very supported by the company and after being here several years have seen Qualtrics take action on processes that were not designed well and caused customer/employee frustration. No software company has perfect products and systems (hello, job security for customer success managers everywhere :P), so it will never be a frustration-free job but I love being at Qualtrics and highly recommend it to everyone!
Cons
Just normal customer success cons, it's a great job to develop transferrable skills and enter software but navigating conflict can be draining at times.