It's disappointing that Qualtrics continues to have honest reviews about the state of the customer success department removed from Glassdoor. CS leadership does not keep their promises or meet their own deadlines. The volume of work required for CSMs continues to rise while every promise made to ensure that the workload is manageable has fallen through. We are constantly being asked to do more with rapidly disappearing resources. Our autonomy is being drastically limited. Most of us are actively looking for new roles, including recent hires. Qualtrics is a very sales-dominated organization. The vision of the possible is prioritized over reality. The solution is constantly being repackaged and repositioned to hide the fact that we are selling very basic software. Our positioning is so convoluted at this point that Forrester couldn't figure out what we actually offer. If you enjoy a lack of autonomy, lack of resources, and monumentally low employee morale (we significantly underperform compared to our own employee experience benchmarks) then Qualtrics is the place for you.
