1.0
May 21, 2024
Former employee, more than 3 years
Recommend
CEO approval
Business Outlook
Pros
the actual customer success managers, but they’re well gone from Qualtrics
Cons
While the customer success team itself was fantastic, the leadership was a mixed bag. There were many instances where senior male leadership prioritized self-promotion over actually supporting customer success initiatives. It's important to be wary of titles that may not reflect actual responsibilities at Qualtrics. Steer clear of those who are self appointed SVPs in Provo. The high turnover suggests there may (most definitely) be leadership issues to address.