Poor culture and zero accountability - Anonymous employee Ria Money Transfer Employee Review

1.0
Apr 15, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent office downtown, flexible schedule. Challenging product and problems to work on. Opportunity to build something interesting and potentially great.

Cons

RIA struggles mightily with a culture of gossip and cliquish behavior. It's surprising how the rumors fly around there despite it being such a small office. To make matters worse the main offenders are protected by senior management and continue to alienate coworkers and stifle productive collaboration. Additionally, meetings too often end with people yelling at someone and storming out leaving the rest of the group to put the pieces back together. It's an often tense place to work with lots of whispering about what just happened. There is also a severe lack of accountability across the organization. There's too many people protecting their 5 hour work day. Most people lack the professionalism to dig in for 8 hours and own their project and responsibilities. They lack modern software delivery processes and fight any effort to implement them. Making most choices because it's the least amount of work and not taking a long-term and future view to the product. There's very little effort with senior management to make any real and lasting change to modernise process and hold people accountable for their responsibilities and behavior.

Explore other reviews about Ria Money Transfer

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to learn customer service! Great atmosphere Consistent schedule

Cons

Stress when cashing checks Working alone the majority of the time

1.0
Jul 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not many pros here. For some its the people, for others its the free lunch once a week. Free food wasnt important to me.

Cons

Initial onboarding was nonexistent. The culture is very every man for himself which really hinders collaboration even though thats the justification for being in a hybrid work schedule. Senior Management is terrible at managing the business so instead they bring in a consulting firm (not out of the ordinary) to make recommendations on where the business should be headed. They are far behind competitors in terms of product offerings, reliability, and trust because there is too much bureaucracy. The physical retail stores have become a hinderance for the company. Career advancement is not something managers will work with you on unless you constantly ask and even then there is no clear progression plan or support to reach that goal for yourself. Work will start and then stop because "someone disagrees" - more tenured employees will complain and use that tenure to try and either take credit for something or top work they think we shouldn't do when its not their decision. They will lay you off due to cost saving measures and then rehire your role in another country to save money. You will be paid under market value and your annual raise will be a paltry 2% mostly eaten up by taxes. They say they offer bonuses but that is inconsistent and if you do get one again it will be small and non-impactful and be eaten up by taxes. Their internal recognition program is not great. Most people submit for their friends rather than people doing impactful work. Feels like a popularity contest.

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