Customer Service Manager - Anonymous employee Ritchie Bros. Employee Review

2.0
Dec 11, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You meet a lot of great people in the company and customers. Customers are great and they keep me coming back everyday with their appreciation for what I do.

Cons

The “family” feel that all of our customers grew to love and enjoy is GONE! The new CEO has stripped that away and no one has a name here anymore, we are all just dollar signs in the way of his giant bonus he will get next year when his services are done. Our customers feel it, they have spoken out and the company has done nothing to ease them. They expect you to “bleed orange” as an employee, however when it benefits the financials of the company, they treat you like you didn’t bleed a day of orange here! It’s not fair, not good practice and really shows their value on customer service since they don’t value their own employee’s doing the footwork for all these customers. Their share holders are everything, if you aren’t one, you mean nothing.... even if you have upheld ALL of the values of the company as an orange bleeding employee.

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5.0
Sep 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Support is abundant throughout the company, making my role easier to take on any daily tasks.

Cons

Sometimes the larger size of the company can slow down a simple task.

1
1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

The work was interesting; travel opportunities. Decent office downtown. Occasional catered lunches.

Cons

Massively toxic work environment. Worst coworkers in the world. Literal fraud, SH & SA coverups, and illegal activities, but if you hit their quotas and have no integrity, apply - you’re gold for them.

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