Apr 28, 2017
Anonymous employee
SSOE Group Response
9ySpeaking for the management team at SSOE, I’m sorry to hear you had a negative experience at SSOE. Clearly your experience fell short of our goal to be the company of choice for employees. We look at all feedback as a gift and as an opportunity to get better, so thank you. As someone who was the CEO of SSOE’s largest acquisition to date I can definitely speak to the fact that it’s a difficult process, but it’s one that’s ultimately diversified our work, made us more stable, and given us access to resources we just couldn’t have had before. What I appreciate, is that at the close of the process I saw SSOE go through a very thoughtful and candid lessons learned process to ensure future benefit from the feedback given. Since I’ve been with SSOE I’ve seen the company take the feedback that was provided—some of it very direct-- and work with sincerity to address it. Some of the changes you mention, that may seem random, are in direct response to this type of feedback and the recognition that sometimes you have to change the way you do things if you want to get different results. We believe we’re seeing those results. We’ve been named a “great place to work”—based on anonymous employee surveys. We had more than 90% of employees respond to our employee engagement survey this year with the best results to date. Not all the feedback is positive, and so when it’s not I see management take that feedback seriously. All of these efforts have made an impact not just to the satisfaction of employees, but we’ve also experienced the best 6 months in our history from a financial perspective, along with very positive employee survey and client satisfaction survey results. As a part of the management team, I’ll acknowledge that we haven’t always gotten it right. Your feedback, and the feedback of all our employees keeps us honest and makes sure we don’t miss where we’re falling short. But I can assure you that we care and we do what we can to address the feedback that comes in—including your comments. So again, while it was difficult to hear, we appreciate you taking the time to let us know how we can get better.
Sincerely,
Todd Alsdorf