Sage does not deliver on employee promises - Customer Account Manager Sage Employee Review

1.0
Dec 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Sage will always hit their financial targets, no matter what.

Cons

Sage continues to engage in business practices that negatively impact their employees at every turn. They continually cut employee benefits in an effort to boost financial performance perception, and they operate with the "do more with less people" mentality. They use a completely outdated process for performance management, forcing managers to have to arbitrarily score employees with "unsatisfactory and needs improvement" in order to hit the bell curve quota established by HR. Merit increases are tiny, even for high performers. Don't expect to be rewarded for your hard work in keeping their customers happy. They will continue to under-appreciate you and nit pick at you about meaningless arbitrary goals that have NOTHING to do with serving the customer.

Explore other reviews about Sage

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

Cons

No cons to add at this time

2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

Cons

Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

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