Gone downhill over the last 2 years - Account Manager Sage Employee Review

1.0
Apr 18, 2017
Recommend
CEO approval
Business Outlook

Pros

- People on the Ground and 'Old Sage' are great. They are invested in their colleagues and customers and interested in doing the best for both of them. - Sharesave, Reward Gateway and the other benefits are very good - Offices have good facilities available

Cons

Having worked for Sage for a number of years, I always used to sing their praises as an employer and would regularly defend them against any criticism. However, over the last 2 -3 years I have seen a huge turnaround in Sage's attitude towards its employees. It no longer feels like you're cared for and employees are now merely a number. This seems to be the new strategy in order to push employees as far as possible to increase profit and please the shareholders. The senior management also seem make decisions based on personal agendas rather than what is best for the company and its customers. Its a shame people like Jacqueline have left as they seem to be managers that actually care about employees. Pay is also well below industry standard.

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Sage Response
9y
Thanks for your feedback. We know our people are important to us and recognise each and every colleague whether the 'old Sage' (as you refer to them) or new ones play an important part in our future...all people are valued and we want you to achieve to your full potential. With respect to salary, commission and targets we believe that we are competitive in the market and that there is plenty of opportunity to become successful and earn, plus excel.

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5.0
Jun 5, 2026
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CEO approval
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Pros

They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

Cons

No cons to add at this time

2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

Cons

Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

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