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      They Don't treat staff well - Technical Support Sage Employee Review

      1.0
      Oct 2, 2017
      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people working there

      Cons

      Poor senior management constantly changing targets. Main target being sales and getting customer off phone as quick as posisble Don't treat staff like adults They dont do whats right for customer main priority is making money. Not willing to train staff properly (Standards have fallen hugely in the last 2 years) Little chance to progress if you are in Ireland on tech support most senior positions moved to the UK

      avatar
      Sage Response
      8y
      Thanks for your feedback. Our CEO, Stephen Kelly, makes it very clear that 'customer obsession' and keeping our customers for life is critical to our success. Sage enables businesses, from startups to enterprise, to easily come onto our powerful cloud products platform at any stage of their business for tailored solutions. Advancing your career at Sage is not only important to you, it's important to Sage. Right now 26% of our vacancies go to internal candidates and in some countries this is as high as 45% which demonstrates the value we place of developing colleagues at Sage - lots of training too with 1000s of learning & development videos on Linda.com. If you go to www.sage.com/careers and search for jobs in Dublin, we currently have 27 unique roles - some are based only in Dublin, whilst others could be based in the UK or in Dublin - they range from Global Competitor Intelligence Manager to Partner Marketing Manager to Creative Director (and many more) and different levels. Thanks again for your review.

      Explore other reviews about Sage

      5.0
      Jun 5, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

      Cons

      No cons to add at this time

      2.0
      Jun 8, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
      avatar
      Sage Response
      1w
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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