Was alright in the beginning. - Technical Support Sage Employee Review

1.0
Dec 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Decent wage Friendly coworkers (non management and below)

Cons

poor training poor leadership poor management poor job progression

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Sage Response
8y
Thanks for your feedback and taking the time to review us. The analyst role should only take 2-3 queues and has the opportunity to transfer calls at anytime to a tier 2 support team if they feel they’re not qualified to answer the customer’s questions. They also have access to their manager, monthly team meetings, a subject matter expert and an online knowledge base until they're fully trained. We’re sorry if you believe this did not happen in your case.

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5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

Cons

No cons to add at this time

2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

Cons

Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

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