Gender pay gap is a problem. Even after certain individuals finally got a well deserved promotion (see below regarding promotion and hire freezes), certain individual was still paid significantly less than new hires.
Management does not consider employee complaints and sweeps them under the rug. What kind of complaints? Pretty much all of them.
During an "all in" meeting, we were told "I'm not asking you to astroturf Glassdoor with good reviews, but, all of you, please post a positive review on Glassdoor," almost verbatim. I say almost because that was last year during a discussion about how their Glassdoor score wasn't as good as they'd like.
Corporate enforced a hire freeze and a promotions freeze that we were told about by management, even though I've seen Corporate argue tooth and nail that there has never been a hiring or promotion freeze.
Customer support analysts are expected to do sales work even though there is a sales team. Also, even once the promotions freeze finally ended, not meeting your sales quota meant that you were not eligible for promotions.
I sure hope you like pushing sales at the end of every call. I sure hope you didn't pick the support position because you like *helping people* and troubleshooting tricky problems, and aren't morally opposed to tricking people into spending money that they don't need to. Otherwise, this ain't the job for you.
Sexual harassment issues went unaddressed for weeks by lower management, and then the people who went over lower management's head to report it to someone above them were punished for following sexual harassment training guidelines specifically stating that, if management won't help, go over their heads.
